About Smiles Family & Cosmetic Dentistry at 3701 Gattis School Road, Round Rock

Reviews

• Stephanie Prince

  Mar 31, 2018
  ★ ☆ ☆ ☆ ☆
  I chose this dental office because of the great reviews. I first had a basic cleaning and it went well, although I was surprised by how much work they said I needed. My next appointment, I was supposed to get three crowns and four fillings, mostly on one side. I was told my appointment would take two hours. I sat waiting and numb for about one hour and I was also informed (for the first time) that they would only be doing temporary crowns and that I would have to come back to get the permanent ones. Three hours into my appointment I asked the dentist if I would be done within the next hour because I needed to pick up my kids from school (which I didn't think would ever be a problem since I hadn't planned on a four hour appointment!). They moved a little faster and said they wouldn't get to the third crown. The dental hygienist placed the temporary crowns so quickly that they were placed much too high. I was numb for several more hours because they had to inject me more than once since the appointment was so long. My lip got a painful cut on the side from rough pulling. That night my temporary crown fell out. I called them the next day to have them reseat it. At that appointment they also sanded down one of the fillings because it was also too high. The dentist ended up making it too shallow though because from then on, my bite was off and I started experiencing jaw pain. At this point, I was scheduled for my permanent crown visit about ten days later. During this time with my temporary crowns I experienced intense nerve pain. I had to take the full dose of pain medicine every day just to function (and this was over Christmas no less). It was absolutely horrible. For my third visit, they placed my top crown but then I was informed that the bottom crown wasn't made correctly so I got another temporary crown! I tried explaining how my bite was off, but my dentist said everything looked fine. They said I wouldn't be able to come back for another two weeks. I was furious at this point. I called them the next day and demanded an earlier appointment because I was still in so much pain. They said I couldn't because my new crown wouldn't be back from the lab, but then agreed to move up my appointment by a week. I assumed this meant they would make sure the crown would be made in time. For my fourth appointment I detailed all my concerns and frustrations. They then made a crown in office. Once they placed it, I realized it was a different type of crown then my top crown. I was never informed about this. That appointment took four hours as well, even though I was told it would take 1.5 hours. The dentist raised my crown a little to try to compensate for my now shallow bite. She said I could come back for another adjustment if necessary. At the end of my visit they said I should schedule another appointment to get my other work done. I was totally dumbfounded. I just went through serious pain and trouble and they wanted to get started with more work! I lied and said I would call them after looking at my schedule (with the intent to never go back). It has now been a full week since my last appointment. Luckily my nerve pain has gone away but I have intense cold pain that won't go away on my back tooth that had a filling, I can't chew on the side with my crowns because they still hurt, and I get headaches every day with intense pressure in my ear because my bite is still not right. I have been considerably disappointed in the quality of work of this dental office. It's true, the people are nice, but this was a ridiculous process to go through for basic dental work such as crowns and fillings. I am now preparing to go to another dentist to be evaluated and hopefully have the poor work adjusted. I do not recommend this dental office.

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