Burberry Outlet at 4401 North IH-35, Round Rock Premium Outlets, Round Rock, Round Rock

Reviews

• Karsha Bloxson

  Dec 28, 2017
  ★ ☆ ☆ ☆ ☆
  This Burberry has the worst customer service. I went in inquiring about the holiday return policy and Becca (employee) informed me that there actually is no holiday return policy. She then proceeded to tell me that there was no way to accommodate me. I explained to her that my boyfriend had purchased the jacket in San Francisco at the San Francisco Premium Outlets and he had just flown into Austin to surprise me with the Jacket for the Holiday and that I wanted to exchange it for something else. Without even looking at the receipt or the jacket she then told me again that she would not be able to help me. I asked her who her manager was and she then pointed to Stacy Lybeck the General Manager of the store. I asked Becca would she mind explaining the situation to Stacy. Becca then went over to speak with Stacy and when she returned she proceeded to tell me for the third time... we can't help you. Stacy just stared and then looked away like she wanted nothing to do with my presence in her store. I have never felt so humiliated shopping at retailer in my life. I have shopped at several high-end retailers across the country and abroad and have never experienced such terrible customer service. If you are African American and have considered shopping at the Burberry Outlet Round Rock location... DON'T. Go to the Domain the customer service is way better!

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